Privacy Policy

Introduction

GuideMe Japan Inc. (hereinafter referred to as “the Company,” “we,” “us,” or “our”) recognizes the protection of personal information as a critical responsibility. We comply with the Act on the Protection of Personal Information (hereinafter referred to as “APPI”) and other applicable laws and guidelines, and have established this Privacy Policy (hereinafter referred to as “this Policy”) to ensure the appropriate handling and protection of personal information.

In this Policy, “personal information” refers to information relating to a living individual as defined in Article 2, Paragraph 1 of the APPI, which can identify a specific individual by name, date of birth, or other descriptions contained therein, or which includes an individual identification code.

Scope of Application

This Policy applies to the website operated by the Company (https://www.guidemejapan.com/) and the services we provide.

The Japanese version of this Policy shall be the authoritative text. In the event of any discrepancy between the Japanese version and any translated version in another language, the Japanese version shall prevail.

Our website may contain links to external websites. We are not responsible for the handling of personal information on linked websites. Please review the privacy policies of those websites.

Information We Collect

We may collect personal information through the following methods and in the following circumstances.

Information You Provide Directly

• Inquiries: Name, email address, phone number, details of your inquiry, etc.
• Service requests and consultations: Travel itinerary, number of guests, preferences, name, contact information, etc.
• Partnership inquiries: Company name, representative name, contact information, business details, partnership requirements, etc.
• Job applications: Name, contact information, work history, motivation for applying, and other application-related information

Information Collected Automatically

When you access our website, we may automatically collect information such as your IP address, browser type, referring URL, pages viewed, and date and time of access.

Purpose of Use

We use the personal information we collect for the following purposes.

• To provide and operate our inbound tourism tours, concierge services, consulting, reservations, and real estate-related services
• To respond to inquiries, consultations, and requests
• To communicate regarding partnerships and to evaluate potential collaborations
• To conduct recruitment screening and to communicate regarding employment
• To provide information about our services, campaigns, events, and other announcements (you may opt out of these communications at any time)
• To improve the quality of our services and to plan and develop new services
• To analyze website usage and improve the user experience
• To ensure the security of our website and services
• To comply with legal requirements and to protect our rights and property

Disclosure to Third Parties

We will not provide personal information to third parties without your consent, except in the following circumstances.

• When your prior consent has been obtained
• When disclosure is required by law
• When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
• When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the individual’s consent
• When it is necessary to cooperate with a national or local government body, or a party entrusted by such a body, in carrying out duties prescribed by law

In the course of providing our services, we may outsource the following operations to external service providers. We require such providers to manage personal information appropriately and exercise necessary and proper oversight.

• Email delivery services
• Web hosting services
• Analytics services

Additionally, personal information may be transferred in connection with a merger, corporate split, business transfer, or other succession of business operations.

Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies for the following purposes.

• To ensure the proper functioning of the website
• To detect and prevent unauthorized use, including bot protection technologies

You may manage the acceptance of cookies through your browser settings. Please refer to your browser’s help pages for instructions on configuring cookie settings. Please note that disabling cookies may prevent some features of the website from functioning properly.

Security Measures

We implement the following measures to prevent the leakage, loss, or damage of personal information and to ensure its security.

Organizational Security Measures

We designate a person responsible for the handling of personal information and conduct periodic reviews of how personal information is managed.

Personnel Security Measures

We provide training and education to employees on the proper handling of personal information. We enter into confidentiality agreements with employees regarding the handling of personal information.

Technical Security Measures

We implement access controls for personal information and take steps to prevent unauthorized access. We employ technical safeguards such as encryption of communications (SSL/TLS).

Physical Security Measures

We take measures to prevent theft or loss of equipment and electronic media used to handle personal information.

Retention Period

We retain personal information only for the period necessary to fulfill the purposes of use. Where laws or regulations require retention for a specified period, we retain the information for that legally prescribed period. After the retention period has elapsed or the purpose of use has been fulfilled, we promptly delete the relevant personal information.

Your Rights

Under the APPI, you may exercise the following rights regarding your personal information held by us.

• Request for notification of purpose of use: You may request notification of the purposes for which we use your personal information.
• Request for disclosure: You may request disclosure of your personal information held by us.
• Request for correction, addition, or deletion: If the content of your personal information is inaccurate, you may request its correction, addition, or deletion.
• Request for suspension or erasure of use: If your personal information has been handled beyond the scope of the stated purposes of use or has been acquired by improper means, you may request that we cease using or erase it.
• Request for cessation of third-party provision: If your personal information has been improperly provided to a third party, you may request that such provision be ceased.

To make any of the above requests, please contact us using the information provided below. Upon verifying your identity, we will respond within a reasonable timeframe.

Cross-Border Transfer of Personal Information

In the course of providing our services, we may transfer your personal information to servers or service providers located outside of Japan. In such cases, we will confirm the personal information protection systems in the destination country or region in accordance with the requirements of the APPI and take appropriate measures.

Changes to This Policy

We may revise the content of this Policy due to amendments to applicable laws, changes in our business operations, or other reasons. The revised Privacy Policy shall take effect upon its publication on our website. In the event of significant changes, we will provide notice on our website.

Contact Us

For inquiries, comments, complaints, or other consultations regarding the handling of personal information, please contact us through the following.

GuideMe Japan Inc. (GuideMe Japan株式会社) Website: https://www.guidemejapan.com/ Contact page: https://www.guidemejapan.com/en/contact/

Effective date: March 1, 2026